After all our research and efforts put into this project, it is safe to say managing operations has a lot of steps. Each company has its own set of problems and challenges and the role of an operations manager is to address issues and make sure the company is running effectively and efficiently. After interviewing our operations manager Irene Cook, we learned that Panera Bread has taken significant steps recently to become a more efficient company. Panera Bread has focused on the implementation of lean systems to avoid different types of waste. The company has also tackled issues with competitive capabilities: time, cost, quality, and flexibility. With the introduction to kiosks and a new table delivery service, Panera bread is increasing its efforts to make each customers experience a memorable one while fixing delivery speed and order accuracy as issues. Panera has also taken steps toward making their menu more appealing to consumers. They currently hold a promise to remove all artificial preservatives, colors, sweeteners, and flavors from their food by the end of 2016 (read the Panera Bread Food Policy here). Panera has also adapted to the trends related to social media and their consumers creating great relationships with their consumers. Along with their loyalty programs, Panera is active on social media and on their website continuously engaging consumers through different ways. Their continuous improvement efforts will not go unrecognized and with their integrity as a company, Panera Bread's future looks promising.
Sources
- Elliott, S. (2013). Selling products by selling shared values. The New York Times.
- Gamble, J. E., & Thompson Jr, A. A. (2014). Essentials of strategic management. Irwin Mcgraw-Hill.
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